Privacy Policy

Platform may collect the following two types of information:

1. I."Personal Information" which shall mean information which could reasonably be used to identify you personally, such as your name, email address, registration account details, physical address or other relevant personal details; and demographic information, such as gender, pin code or similar information. For the purpose of this policy, sensitive personal data or information has been considered as a part of Personal Information, which may include information such as password, nominee details, financial information (details of bank/ demat account, debit card, transactional details, portfolio details or other permissible payment modes etc).


2. II."Non-Personal Information" which shall mean information that does not identify you or any other individual, and includes session, web beacons and usage data, log data and aggregate information. We use this information to inter-alia deliver our web pages to you upon request, to tailor our /Platform to the interests of our Users, to measure traffic within our Platform, to improve the Platform quality, functionality and interactivity etc.
   You represent that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such information or data.

We collect personal information about Users through our Platform, e-mail request, our interaction with you and through social media sites such as Twitter/ X, Instagram, and LinkedIn, which may include the following:

1. a) Information that Users may provide when they enter information on our Platform at the time of registration or in connection with use of our Services or when they visit our website and/or mobile application.
2. b) Any information that is freely available, accessible in the public domain, furnished under the Right to Information Act, 2005 or any other law for the time being in forced, where such information shall not be regarded as sensitive personal data or information. We may also retrieve from your records available with third party Know Your Customer (KYC) Registration Agency (KRA), CKYC, information such as your KYC details, KYC status, father’s name, occupation, address details and related documents etc.
3. c) Information that Users provide when they subscribe to email newsletters, press releases or other periodicals through Platform (such as name, email address, and investor type);
4. d) Information that Users provide when they respond to a survey or marketing communication, such as their opinions about our services and information about themselves;
5. e) Images of documents / photos required to avail any of our products / services;
6. f) Voice recordings of conversations of you with our customer care agent, to address your queries / grievances;
7. g) Specimen signature(s) or consent for processing of your instructions
8. h) Information that Users provide when posting content on social media sites;
9. i) Information that Users provide in their social media accounts;
10. j) Information captured in our web logs such as device information (e.g. device brand and model, screen dimensions), unique identification numbers (e.g. IP address and device ID), and browser information (e.g. URL, browser type, pages visited, date/time of access);
11. k) Information captured by cookies (refer to the ‘Cookies, Tags and Similar Technologies’ section below);
12. l) Records of interaction with IndiaBonds’ representatives;
13. m) Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used;
14. n) Internet protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files, the pages of our Platform that you visit, the time and date of your visit, the time spent on those pages and other statistics ("Log Data").
15. o) To resolve complaints & enquiries.
16. p) Information submitted by clients through distributors, referrers and/or other third party associated with the Company.
17. q) Through any other mode with your implicit/ explicit consent.

We use and process, User’s information (Personal and Non-Personal) for a range of purposes, which may include the following:

1. I. To provide and administer Services.
2. II. To fulfil the service requests, transactions etc;
3. III. To deliver notices or alert relevant to use of Services;
4. IV. Processing quotation offers and managing the relationship inclusive of providing support and process, evaluate and respond to requests and inquiries, and capturing personal data of potential Users for future communications;
5. V. Updating of your dashboard in accordance with data submitted, captured and/or provided.
6. VI. For the purpose of KYC and verification purposes
7. VII. To check the identity and suitability of Users for certain products and services;
8. VIII. To ensure the security and operation of our Information Technology environment;
9. IX. To use it for marketing and advertising measures (e.g. newsletters via e-mail, online advertising);
10. X. To detect, prevent and investigate fraud;
11. XI. Distributor’s, Referrer’s information may be shared with concerned clients/ investors.
12. XII. To display content based upon your interest
13. XIII. To facilitate and improve the usage of Services;
14. XIV. To comply with Applicable Laws, rules and regulations;
15. XV. To comply with the legal process to respond to requests from public, regulatory or government authorities;
16. XVI. To consider career with us.
17. XVII. To perform activities such as data analysis, audits, usage trends to determine the effectiveness of our campaigns and as input into improving products and services and enhancing our Platform;
18. XVIII. To share data with third party service provider, clearing corporations, Vendors empanelled on the Platform, distributors/ introducers, referrers, facilitating agencies etc. for fulfilment of Transaction Service(s) and matters connected therewith/ incidental thereto.
19. XIX. With other entities to bring you co-branded services, products or programs.
20. XX. For any other purpose for which you give your express or implied consent.

The following paragraphs describe in more detail how we propose to use and process your information.

1. (i) Fulfilling your Transaction Request

   Any information/ document provided by a User will be used for setting up account/ completing registration process with us and processing your transaction or for any other purpose for which you have granted access to such information to us, based on our mutual agreement / discussions / communications / correspondences. All information provided by you on this Platform, which has been duly received and accepted by us will be used for the purpose of establishing the relationship with us/processing a transaction with Vendor empanelled with the Platform. To enable such process/ establishment of relationship, we may share information/ documents with authorised third-parties, for instance, counter party(ies), our distributors, referrers, clearing corporations, stock exchange(s), alliance partners, financial institutions, group/ associate companies, third party utility/ service providers or postal/government authorities involved in fulfilment of said transactions, if any and matters connected therewith and/or incidental thereto.

   The Company will share your information with third-party vendors, service providers, concerned distributors/ referrers, facilitating agency(ies), vendors etc as necessary for the provision of Services.



2. (ii) Providing Support and Marketing:

   We may use your personal information to notify you about any upcoming product(s)/ services offered by/ through us (Platform) or to provide you with one or more Services available on this Platform.

   We may use third-party service providers to serve ads on our behalf across the internet and sometimes on this Platform. They may collect anonymous information about your visits to Portal, and your interaction with our products and services. They may also use information about your visits to this and other websites for targeted advertisements for goods and services. This anonymous information is collected using appropriate technology tools. No personally identifiable information is collected or used in this process.

   In addition to above, you agree and provide your consent to IndiaBonds and our Vendors, Service Providers to share, view and store information between each other for the limited purpose of (i) verification of details with respect to bank/ demat account details or settlement of transactions; and (ii) updation of your profile in accordance with this data.



3. (iii) Sharing and transferring of personal information:

   Sharing of KYC Data: You agree and acknowledge IndiaBonds deals in various products and services. Different products / services are / may be provided by a different service provider entity which may also be group, associate, holding, subsidiary entities of IndiaBonds. Your KYC information and other details necessary for transacting in and/or use products or services on the Platform shall be shared with the relevant service provider. For all purposes, your payment details shall be routed through secured sites of approved payment gateways which uses highest degree of care as per current technology. However, User is advised to exercise discretion while saving the payment details.

   
   

   You understand, acknowledge and expressly grant Us Your consent to share Your Information with the any entity that We may merge with or entities that We may acquire or be acquired by subject to the provisions of applicable law, in which situation We will require that the new combined entity or the acquired/ acquiring entity follows this Privacy Policy with respect to Your Personal Information.



4. (iv) Links to other websites:

   Our Platform may contain links to other websites and mobile applications that are not operated by us. If you click on a third-party link, you will be directed to that third party's site or mobile application. We strongly advise you to review the privacy policy and terms of use of every site you visit and every mobile application that you use. Third parties are under no obligation to comply with this Privacy Policy with respect to personal data that you provide directly to those third parties or that those third parties collect for themselves. Please be aware that we have no control over the content and policies of those websites or mobile applications and we cannot accept responsibility or liability for their respective privacy practices.

   
   

   We do not make any representations concerning the privacy practices or policies of such third-party entities or terms of use of such other websites, nor do We control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such other websites. The inclusion or exclusion does not imply any endorsement by Us of the other websites, the website’s provider, or the information on such other websites.




5. (v) We may share Your information with third-party vendors, service providers, concerned distributors/ referrers, facilitating agency(ies), vendors etc. as may be necessary for the provision of services on the Platform. We reserve the right to disclose Your Personal Information to third parties in an anonymous or aggregate form, to understand customer trends, patterns and to manage and improve Our business relationships. We provide Your Personal Information to Our business partners, affiliates, representatives and third-party processors to administer and process for the purposes notified to You in this Privacy Policy, and We may also share such details with third parties (such as auditors or legal advisors) to obtain professional advice. Any such processing will be governed by an agreement in the form required by law, preserving any and all of Your statutory data protection rights.

No data transmission over the Internet is fully secure, so You acknowledge that We cannot ensure or warrant the security of any information You submit to us. Further, We do not guarantee in any way, the security of any information that You transmit or share on the Platform; and You do so at Your own risk.

IndiaBonds uses commercially reasonable physical, managerial, and technical safeguards (to the extent applicable and permissible) to preserve the integrity and security of your personal information. However, we do not ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

To protect your privacy and security, IndiaBonds takes reasonable steps (such as requesting OTP/ asking password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from IndiaBonds, at all times.

We are not responsible for the confidentiality, security or distribution of Your Personal Information by third parties outside the scope of our agreement with such third parties. Further, We will not be responsible for any breach of security or for any actions/omissions of any third parties or events that are beyond our reasonable control, including but not limited to, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the User etc.

You acknowledge that We may keep records of communications, including phone calls received and made for making enquiries, orders, feedback or other purposes for rendering services effectively and efficiently. The Company will be the exclusive owner of such data and records. You hereby consent and authorize Us to publish feedback obtained by You on the Platform. However, all records are regarded as confidential. Therefore, such records will not be divulged to any third party, unless required by law.

Your information or data will primarily be stored in electronic form. However, certain data can also be stored in physical form. IndiaBonds may enter into agreement with third parties to store your information or data. These third parties may have their own security standards to safeguard your information or data and IndiaBonds, shall on a commercial reasonable basis require such third parties to adopt reasonable security standards to safeguard your information / data.

We may retain your Personal Data for as long as your registration is valid, required to provide you with Services or otherwise if required under any law or establishment, exercise or defence of legal claims.

IndiaBonds may keep records of communications, including phone calls received and made for making enquiries, orders, feedback or other purposes for rendering services effectively and efficiently. IndiaBonds will be the exclusive owner of such data and records. However, all records are regarded as confidential.

1. a) Users without completed KYC or transactions:

   If a User requests cessation of their relationship with us and has not completed the KYC process, executed any transactions or platform services, we shall delete Personally Identifiable Information (PII) from our systems on best effort basis. However, certain non-identifiable logs or footprints related to system interactions may remain, subject to applicable laws and regulatory requirements. If any regulations require data to be stored for certain period, the same shall be purged post expiry of such period.

2. b) Users with Completed KYC and/or Executed Transactions

   Where a User has completed the Know Your Customer (KYC) process and/or executed any transactions with us, and subsequently requests cessation of the relationship or deletion of their data, we are legally obligated to retain certain information. In such cases, while the User’s account will be deactivated, their Personally Identifiable Information (PII) and transaction records will not be deleted due to the following legal, regulatory, and audit obligations:

   1. i. Regulatory Compliance:

      Under the Prevention of Money Laundering Act, 2002 (PMLA), relevant provisions under the SEBI (Stock Brokers) Regulations, 1992 or any other applicable laws for the time being in force, we are mandated to retain KYC data, transaction history etc. for a specified retention period, even after the cessation of the User relationship.

   2. ii. Audit Requirements:

      Our internal and external auditors, as well as regulatory bodies, may require access to customer records for auditing, inspection or various other purposes. These records include personal data, transaction logs, and other relevant information necessary to ensure compliance with applicable laws, rules, and guidelines set by regulatory authorities, including the Securities and Exchange Board of India (SEBI).

   3. iii. Legal Obligations:

      The retention of data is also critical for addressing potential legal claims, disputes, or inquiries. In accordance with applicable laws, including the Indian Evidence Act, 1872 and relevant civil and criminal procedure codes, we are required to preserve information that could serve as evidence in legal proceedings or be necessary for defending against claims.

      As such, the retention of User/ Customer data in these cases is strictly limited to the above legal and regulatory purposes. We are committed in ensuring that this data is stored securely and is accessible only for legitimate purposes, while remaining compliant with the applicable data protection laws, including the Information Technology Act, 2000 and the relevant rules thereunder on best effort basis.

      Post Deletion of the User data from our records, User will not be able to access the User profile / transactional data through their existing Email Id & Mobile No. on IndiaBonds platform. Users’ access to the platform may be temporarily or permanently suspended / deactivated without furnishing any reason. Any request for Re-Activation / Sign up by such Users’ or their related party may be restricted / declined at the discretion of the company without furnishing any reason.

      In case of request for de-activation of registrations, closure and/or cessation of business relationship and subsequent request for deletion of data, you should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our systems. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Personal information that has been deleted pursuant to any request for deletion will not be retrieved for use thereafter.

The Company may maintain/ upload information on social media sites like Facebook, Instagram and Twitter/X. When you visit the social media properties/ account of the Company, we collect information about your activities on those properties. The information we review includes whether you visited or commented on a blog or provided a rating or made comment etc.

In furtherance to your usage of the Platform, you expressly waive the Do Not Call (DNC) / Do Not Disturb (DND) registrations on your phone/mobile numbers for contacting you. Hence, there is no DNC / DND check required for the number you have provided/ made available to the Company. Modes of contacting you/ communication may include sending SMSs, whatsapp, email alerts and / or telephonic calls etc

The Users unconditionally authorizes the Company, its affiliates, Vendors, service providers, facilitating agency and their representatives to call, send email, SMS or communicate through Whatsapp about the Services and other updates/ offering from time to time

Notwithstanding anything to the contrary in this Policy or any other terms of services, the aggregate liability of the Company, its affiliates, service provider and Vendor(s) hereunder shall be limited to INR 1,000 only (per User) and shall not extend to any direct, indirect or remote damages whatsoever, including but not limited to special, incidental, consequential, or punitive damages or loss of profits.

If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Platform and the Services, please write to us at contactus@indiabonds.com.

If you wish to cancel your registration or request that we no longer use your information to provide you details with respect to our Services and Platform, please write to us at contactus@indiabonds.com.

The Company reserves the right to change this policy from time to time. Any changes shall be effective immediately upon the posting of the revised Privacy Policy. We encourage you to regularly check this notice on our Platform for updates.

In case you have any grievances or want to address any discrepancy with respect to the processing of any of the information/data you provided to the Platform, please contact our Grievance Officer on grievance@indiabonds.com